> ## Documentation Index > Fetch the complete documentation index at: https://test-8862363a-tembo-compute-backed-billing.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Pricing > Understand Tembo plans, usage allowances, overages, and auto-reload. Tembo gives your workspace a dollar-denominated usage allowance. Tembo-managed model inference and cloud VM compute draw from the same balance. ## Plans * **Free**: \$10 one-time usage allowance, up to 3 users, sandbox size up to `micro` * \*\*Pro ($60/month)**: $60 monthly usage allowance, up to 5 users, sandbox size up to `medium`, with overage billing * \*\*Max ($200/month)**: $200 monthly usage allowance, up to 10 users, sandbox size up to `xxl`, with overage billing Need more than 64 GB of RAM? Contact [support@tembo.io](mailto:support@tembo.io) to request access. Paid plans include overage billing so your work can continue after you use your monthly allowance. You can set a maximum overage limit to control spend. On Free, new sessions are blocked when the allowance is exhausted until you upgrade or add usage. BYOK (Bring Your Own Key) is available on Pro, Max, and Enterprise. ## How the usage allowance works Two usage categories draw from the same balance: * **Managed inference**: model input, output, and cache usage is charged at the rates in [Usage Pricing](/models/pricing). * **Cloud VM compute**: runtime costs $0.0403 per vCPU-hour plus $0.0130 per GiB RAM-hour. BYOK and ChatGPT/Codex OAuth inference cost \$0 through Tembo because you provide the model access. The cloud VM running the session remains billable at the normal compute rate. Included monthly allowance expires at the end of each billing cycle and does not roll over. Purchased usage does not expire. ## What consumes the allowance Managed inference and VM compute are metered while Tembo runs work such as: * Creating pull requests from assigned issues (Linear, Jira, Slack) * Fixing production errors from Sentry * Optimizing database queries and indexes * Processing pull request feedback through the [Feedback Loop](/features/feedback-loop) ## When the allowance runs out What happens when your balance reaches zero depends on your plan and overage setting: * **Free**: new sessions are blocked until you upgrade or add usage. * **Pro or Max with overages enabled**: sessions continue and are billed as overage, up to the maximum overage limit you set. Once that limit is reached, new sessions are blocked. * **Pro or Max with overages disabled**: new sessions are blocked as soon as the included allowance is exhausted. When work is blocked, the request is rejected immediately rather than queued. Work that has already started can continue its current session so its compute and inference are accounted for correctly. ## Usage bursts Some integrations can create a large batch of work at once — for example, a repository or integration sync, or a token refresh that triggers a backlog of issues. Tembo does not cap or rate-limit how much work an integration enqueues; the batch is processed as worker capacity becomes available, and each resulting session consumes allowance when it runs. The same allowance and overage limits above apply, so a burst cannot spend beyond your included allowance plus your overage limit. To absorb large bursts without interruption, enable overages with an appropriate limit, or use [auto-reload](#auto-reload). ## Usage refunds You may receive automatic refunds in some cases: * **Failed sessions**: if Tembo cannot complete a session because of an internal error * **Duplicate issues**: if the same issue is queued more than once * **Invalid inputs**: if a session fails due to missing access or configuration problems ## Usage and monitoring You can track managed inference, compute, total usage, VM resource-hours, and daily spend in the [Billing dashboard](https://app.tembo.io/settings/billing). Overage invoices list managed inference and compute separately. ## Buying additional usage * **Free plan**: upgrade to Pro or Max for overages, or purchase additional usage * **Pro and Max**: overage billing is automatic after the included allowance is used * **All plans**: purchased usage is available from [Billing settings](https://app.tembo.io/settings/billing) and does not expire To change plans, open [Billing settings](https://app.tembo.io/settings/billing). ## Auto-reload Auto-reload purchases usage when your available balance drops below a threshold so sessions can keep running. Accrued compute is included when Tembo evaluates the balance. ### Set up auto-reload 1. Go to [Billing settings](https://app.tembo.io/settings/billing) 2. Add a payment method if needed 3. Configure your threshold, target balance, and monthly limit 4. Turn on auto-reload ### Notes * You cannot remove a payment method while auto-reload is enabled * Monthly limits cap automatic purchases * You can still purchase usage manually at any time ## Troubleshooting **Auto-reload is not running**: confirm your payment method is valid, your balance is below threshold, your monthly limit is not reached, and auto-reload is enabled. **You cannot remove your payment method**: disable auto-reload first. **Payment failed**: confirm the card is valid and has available funds. **Purchased usage did not appear immediately**: billing updates can take a few minutes. Need help? Contact [hi@tembo.io](mailto:hi@tembo.io). ## Enterprise pricing If you need custom pricing, reach out to [support@tembo.io](mailto:support@tembo.io) for: * Custom usage allowances * Custom or unlimited sandbox sizing * Volume pricing * Custom BYOK deployment and provider configuration * Dedicated support * Flexible billing options